Building a customer-centric product roadmap
Learn to build a customer-centric product roadmap with insights from Plum. From setting OKRs to crafting a release plan, this guide is ideal for product managers and business leaders....
One Build At A Time
Observations, progress notes, and journals from the creators of Plum as we work towards our mission of positively impacting the health and financial well-being of our members
#2 UX research field notes - Claim at the time of loss
Amala, a name that will forever echo in our hearts, shared her story. She had filed a hospitalisation claim for her mother, a simple transaction on the surface but a profound chapter in her life....
#1 UX research field notes - Emergency hospitalisation
We're excited to share our first story featuring Vijay. His experience underscores the critical importance of clear communication, even when there's adequate knowledge about insurance, especially in emergency situations....