Observations, progress notes, and journals from the creators of Plum as we work towards our mission of positively impacting the health and financial well-being of our members
We recently redesigned how users upload bills & receipts for claims. It looked solid. It felt clear. Until real users showed us otherwise. A short story about why testing early saves us from chaos (and support tickets)....
AI is everywhere. In our feeds. In our meetings. In our grandma’s Instagram. So we asked ourselves: Is it replacing UX Research… or joining it? A quick behind-the-scenes look at how we’re experimenting with AI (without automating ourselves out of relevance)....
Dear Reader, Merry Christmas and a very happy new year to you! This holiday season, we want to spread some cheer by sharing the story...
Hello there! This is Jahnavi Koganti, your friendly neighbourhood Researcher. I am in charge of UX Research at Plum. When I am not running around...
BTS of the research, design and ops efforts During our marketing team’s research efforts for publishing the instantaneously successful ‘Corporate Health Report’, we discovered...
Attempting interactive gameplay in evangelising research “Over half of my work involves clarifying and elucidating the nature of my work to people who seem to...
